Terms of Service
The rules for using Bloom, in plain words.
Last updated: October 4, 2026
The short version
- Bloom is a platform that connects members. We are not a pet-care company and we are not part of any arrangement between members.
- Bloom is built on trust. You decide who you meet, and you are responsible for your choices.
- Bloom is not responsible for any injury, illness, loss, or damage involving members or pets, as far as the law allows.
- Insurance is your responsibility. We recommend that pet owners carry pet insurance.
About Bloom
Bloom is run by Bloom Pet Ltd. (BN 702400763), called "Bloom" or "we" in these terms. By using Bloom, you agree to these terms and our Privacy Policy.
Bloom only helps members find each other and talk. We don't provide pet care, and we don't employ, supervise, or vouch for any member or pet. Anything you arrange with another member is between you and them. Verification and reviews help, but they are not a guarantee of anyone's identity, character, or behaviour.
Joining Bloom
You must be 19 or older, live in Canada, give true information, and complete verification. Keep one account, keep your password private, and don't let anyone else use it.
Your risk and responsibility
Bloom is built on trust between members. Use your own judgment, meet first, and say no if something doesn't feel right. You accept the risks of meeting people and caring for pets, including injury, illness, escape, loss, and damage to property.
Bloom does not provide insurance or any guarantee, and does not pay for vet bills, injuries, or damage. Insurance is your own responsibility. We recommend that pet owners carry pet insurance.
Community rules
- Pet owners: describe your pet honestly, including any health or behaviour issues, and give clear care instructions.
- Borrowers: follow the owner's instructions, supervise the pet, and never pass it to anyone else.
- Be honest and respectful, and don't post anything false, hateful, or illegal.
- Don't charge other members for pet care or use Bloom to advertise a business.
- Don't copy data from Bloom or try to get around its security.
You own what you post, and you let us show it on Bloom. We may remove content or suspend accounts that break these rules.
Price
Bloom is free for verified members. If we ever offer paid features, we will show the price and terms before you pay.
Our liability
Quebec residents: the limits in this section may not apply to you under Quebec's Consumer Protection Act.
As far as the law allows, Bloom is not responsible for any loss, injury, or damage caused by members, pets, or arrangements made on or off Bloom, or by Bloom being unavailable or having errors. Bloom is provided "as is".
If someone makes a claim against Bloom because of your actions or your pet, you agree to cover our reasonable costs.
Nothing in these terms takes away rights that the law says can't be waived.
Your account
We may suspend or close any account to protect members, pets, or Bloom. We aren't required to settle disputes between members. You can close your account at any time in your settings.
Law, changes, and contact
These terms are governed by the laws of Canada and of the province where Bloom Pet Ltd. is registered. You also keep any consumer rights that the laws of your own province or territory give you.
We may update these terms. We'll tell you about important changes at least 30 days before they take effect, and you can close your account if you don't agree. If you keep using Bloom, the new terms apply.
Questions? Email support@bloompetshare.ca.