Privacy Policy

What we collect and why

Bloom Pet Ltd. (BN 702400763) runs Bloom and follows Canada's federal privacy law (PIPEDA) and the provincial privacy laws that apply where you live.

• Account: your name, email, phone number, and address.
• Profile and pets: your photos, bio, and pet details.
• Verification: the result of your ID check.
• Activity: your messages, bookings, reviews, and support requests.
• Device: your IP address, browser, and device type.

We use this to run your account, verify members, let members find and message each other, keep the community safe, answer support requests, and meet our legal duties. We only send marketing emails if you agree, and you can unsubscribe at any time. We collect this from you and from how you use Bloom, and by using Bloom you consent to this use. The map only uses your device's location if you allow it, and you can turn that off in your device settings at any time.

Who sees it

Other members see your profile, your pets, and the messages you send them. The map shows your location to within about 50 metres, never your street address.

Trusted service providers help us run Bloom, for example with hosting, verification, payments, email, and maps. They use your information only for that work. Some of them store it outside Canada, mainly in the United States, where local authorities may be able to access it. Our Privacy Officer can tell you more about this.

We may also share information when the law requires it or to protect someone's safety. We never sell your personal information.

Keeping it safe

We protect your information with encryption and access controls, and we tell you if a breach puts you at real risk. We keep your information while your account is open. After you delete it, we keep only what the law requires or what we need for a limited time to resolve disputes or safety reports.

Your rights

You can ask to see, correct, download, or delete your information, or withdraw your consent. Email privacy@bloompetshare.ca and we'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Bloom is for adults aged 19 and over. For cookies, see our Cookie Policy.

Contact

Our Privacy Officer, Giulio La Medica, is responsible for your information. Contact them at privacy@bloompetshare.ca. We'll update this page and the date at the top if anything important changes.