Questions? We've got answers.

Bloom is a Canadian community for people who love pets. It helps pet owners meet kind neighbours who would love to spend time with their pet. It is not a booking app, and nobody on Bloom is a paid worker. Owners and borrowers never pay each other.

It means you don't need to own a pet to love one. A weekly walk, a visit or a cuddle on the sofa are all special moments. On Bloom, you can enjoy lots of them.

Bloom is for two kinds of people. Pet owners who want a kind neighbour to help with walks, visits or sleepovers. And borrowers: people who miss having a pet, have always wanted one, or can't have one right now.

Owners and borrowers read each other's profiles, chat in the app and meet in person. The owner decides if and when anything happens, and the borrower follows the owner's rules.

You need to be 19 or older. Bloom is based in British Columbia, where you become an adult at 19.

All kinds! Dogs are the most common, and they're great for walks. Cats, rabbits, birds and other small pets are great for visits at home. The owner decides what their pet needs.

Click “Join Bloom” and choose if you're a pet owner or a borrower. Type the codes we email and text you. Then we check your ID with Stripe and confirm your address. Add a photo and you're done. It takes about 5 minutes.

Look at borrowers near you on the map. Read their profiles: their story, their time with pets and why they want to borrow. We check every member's ID, so you know who they are. If you like someone, send them a message, then meet in person before you agree to anything. You decide if you trust them with your pet.

Everything goes at your pace. You read profiles, you chat, you meet, and nothing happens until you say yes. Nobody can message you until we have checked their ID, address, email and phone. Bloom does not watch over your plans or promise how they will go.

Yes, and borrowers agree to follow them. Write down your pet's routine, food, habits, health and anything else a borrower needs to know.

Tell us at support@bloompetshare.ca. We look at every report and can take action on accounts. You can also stop seeing that borrower at any time. You're the owner, so you always have the final say.

No. Bloom does not have insurance. Bloom does not pay for accidents, vet bills, damage, injuries, lost pets or anything else, during a borrow or anything planned outside the app. Owners and borrowers choose who they meet and take that risk. Keep any insurance you would normally have. You can read more under “Your risk and responsibility” in our Terms of Service.

Yes. It's your pet, so you decide. Tell the borrower if you want to stop or change your plans. If you need urgent help, email support@bloompetshare.ca.

Yes! Lots of borrowers had a pet they loved and miss having one around. Bloom helps you spend time with a pet near you, without owning one.

Look at pets near you on the map. Read their profiles and message owners whose pets you like. After you meet, the owner decides what you can do together, like walks, visits or sleepovers. You don't own the pet, so there's no big promise to make.

A warm welcome. Lots of borrowers are retired or have grown-up kids, and they miss having a pet around. You can offer what suits you, like a weekly walk, an afternoon visit or a longer stay while an owner is away. The owner decides what their pet needs.

Use the map in your dashboard. Each pet's page tells you what they're like, what they need and what kind of help the owner wants. You can choose how far away to look.

No. Owners care most about you being kind, honest and reliable. Write a friendly profile and say why you love pets.

There isn't one! Some borrowers walk a dog a few times a week. Others visit a cat in the afternoon. Some look after a pet for a few days while the owner is away. The owner decides what their pet needs, and you follow their plan.

Yes, as long as each owner knows and agrees. Lots of borrowers have two or three pet friends. Each pet must still get exactly the care their owner asks for.

Message the owner right away and tell them what you see. Most owners will be glad you did. If you feel unsafe, or it's more than you agreed to, it's OK to stop the visit and email support@bloompetshare.ca.

Bloom is a community built on trust. We check every member's government ID with Stripe Identity, and we confirm their email, phone and address. This is not insurance, not a background check and not a promise about how someone will act. Owners still decide who meets their pet.

Stripe Identity is the company we use to check IDs. You take a photo of your government ID and a quick selfie. Stripe tells us if they match. It shows who someone is. It can't tell us how they will behave.

For your ID: a government ID like a passport, a driver's licence or an ID card. For your address: usually nothing else. If your ID shows your address and you still live there, that's enough. If your ID has no address (like a passport) or you've moved, upload a bill, a bank statement or a lease with your name and address on it.

It shows you live where you say you do. It helps stop fake accounts and helps us match you with people nearby. We check every member's address. It doesn't say anything about what someone is like, and owners still choose who they meet.

If you still live at the address on your ID, it's done straight away. If you upload a bill or statement, a real person checks it, usually within 48 hours. We'll email you when it's done, or if we need something else. Questions? Email support@bloompetshare.ca.

Yes. Bloom follows Canada's privacy law (PIPEDA) and British Columbia's privacy law (PIPA). Your data is protected, we never sell it, and you can ask to see it or delete it at any time. Read our Privacy Policy to learn more.

No. Borrowers help because they love pets. Nobody pays anybody for walks, visits or sleepovers.

Memberships bought before follow the terms you agreed to when you bought them, and the law. Email support@bloompetshare.ca if you need help with an old membership.

We check every member's government ID with Stripe Identity, and we confirm their email, phone and address. We have community rules, a way to report problems and a team that looks at accounts. These help people trust each other. They don't mean Bloom watches over your plans, has insurance or promises that nothing will go wrong.

It shows that someone's government ID is real and matches their face. It shows their email and phone work, and that they live where they say. It does not show what someone is like, if they have a criminal record, how good they are with pets or how they will act.

No. Bloom has no insurance, no accident cover and no guarantee. Members take that risk. Read “Your risk and responsibility” in our Terms of Service.

Meet somewhere public the first time. Read their profile. Owners, share your pet's care rules. Borrowers, ask about them and follow them. Agree on times and an emergency contact first. And trust your feelings: if something feels wrong, don't go ahead. Bloom does not watch over meet-ups.

No. Bloom does not pay for accidents, vet bills, damage, injuries, lost pets or anything else, whether you planned it in the app or outside it. Being ID-checked doesn't change that. Read our Terms of Service for all the details.

Tell us right away using the Contact page, or email support@bloompetshare.ca. We look at safety reports first. We can pause or close accounts. Reporting a problem doesn't make Bloom responsible for watching over your plans.

Hurting animals, threats, bullying, tricking people, pretending to be someone else and anything unsafe. Giving false facts about a pet's health or behaviour, ignoring an owner's rules, or doing anything against a pet's wellbeing also breaks the rules. If you break the rules, we may limit or close your account, and we will tell the police when we need to.

No. Bloom is more like finding a kind neighbour than hiring a service. Borrowers aren't paid. They help because they enjoy it. You get to know each other first.

Yes. Walks are one of the most popular things on Bloom, especially for dogs. You decide where, when and how often, and your borrower follows your plan.

Members sometimes plan sleepovers or longer stays while an owner is away. The owner sets the details: where the pet will stay, for how long and what their routine is. The borrower follows them. Check your local rules too, like rules in rented homes. Bloom helps people meet. It is not a pet hotel.

Only if the owner says it's OK, and only for as long as they say. The pet's safety and happiness come first, so always follow the owner's rules.

Bloom members are not workers, and owners and borrowers never pay each other. The goal is a real friendship with someone nearby, on the owner's terms. Bloom does not watch over or insure your plans.

The map shows ID-checked members near you. Purple markers are pet owners. Yellow markers are borrowers. Tap a marker to see a profile. Once we've checked your ID, you can send a message. Use the distance filter to look closer or further away.

Yes. Tap “Locate Me” to move the map to where you are. Your browser will ask if it can use your location.

Bloom is still growing. Try looking further away on the map, or post on the Community Board so people nearby know you're looking. Telling your pet-loving friends about Bloom helps too.

Bloom started in British Columbia. It's made for Canadian neighbourhoods, Canadian privacy laws and Canadian postal codes. It's easier to trust people who share your streets and your winters.

Yes, in every province and territory. Rules about pets are different in each place. Sharing a pet with a neighbour is not the same as running a kennel, but you should check what rules apply where you live.

Yes. Local rules about animals, pet licences and housing still apply. If you're not sure, ask your city or check your province's website before you make plans.

PIPEDA is Canada's privacy law. It protects your personal information and gives you a say in how it's used. Bloom also follows PIPA, British Columbia's privacy law.

Click “Forgot Password” on the sign-in page. We'll email you a link to make a new one.

Try refreshing the page. Then check your internet connection and browser settings. Still stuck? Email support@bloompetshare.ca.

Yes. Bloom works in phone browsers. On some phones you can also add it to your home screen, like an app.

Yes, on most browsers and phones. Turn them on for new messages and visit updates. You can change them in your account settings.

Yes. In your dashboard's notification settings, choose which emails you want for messages, visit requests, reviews and account updates.

In your phone's browser, tap “Add to Home Screen” or the install button. The steps are a little different on each phone and browser.